A. All technical support, which includes user ID reset, system shifts, technical queries to understand
the tool, and trade-related email queries, will be attended to by us only through email.
B. It takes a maximum of 48 working hours to attend to an email query.
C. Our support desk operates between 10:30 AM to 5:00 PM, from Monday to Friday (SAT 10:30 AM-12:00 PM).
B. It takes a maximum of 48 working hours to attend to an email query.
C. Our support desk operates between 10:30 AM to 5:00 PM, from Monday to Friday (SAT 10:30 AM-12:00 PM).
A. Goods or services once sold are not exchangeable and no cash refund will be issued for the
same.
B. Softwares, books, DVDs once sold are not exchangeable. However, if the said product is damaged, not functioning, or any page is missing from the book, or has any serious manufacturing defect, then we will exchange the goods with the new one. You need to send the defective goods to us to get them exchanged. If the same is damaged due to human intervention (like burnt, scribbled, scratched, etc.) from the buyer's end, it will not be exchanged with the new one. Only manufacturing defect items and transit defect items will be exchanged.
C. If the software does not work due to the addition of any antivirus in the system or any internet service provider which blocks our software server connectivity, then no refund will be issued. However, within 7 days of purchase, if your antivirus or ISP does not support our software, we will issue the refund.
D. Smart Finance reserves all the rights to change or modify the above-mentioned policy at any time.
Remote support terms and conditions
B. Softwares, books, DVDs once sold are not exchangeable. However, if the said product is damaged, not functioning, or any page is missing from the book, or has any serious manufacturing defect, then we will exchange the goods with the new one. You need to send the defective goods to us to get them exchanged. If the same is damaged due to human intervention (like burnt, scribbled, scratched, etc.) from the buyer's end, it will not be exchanged with the new one. Only manufacturing defect items and transit defect items will be exchanged.
C. If the software does not work due to the addition of any antivirus in the system or any internet service provider which blocks our software server connectivity, then no refund will be issued. However, within 7 days of purchase, if your antivirus or ISP does not support our software, we will issue the refund.
D. Smart Finance reserves all the rights to change or modify the above-mentioned policy at any time.
1. The remote support will be given only on working days. Weekday support time is from 10:30 a.m. to
5:30 p.m., Monday to Friday. Saturday from 10:30 a.m. to 12:30 p.m.
2. To get the remote support, user ID reset, etc., the user needs to fix an appointment by sending an email to our support email ID and getting a confirmation for the same. The user needs to have the TeamViewer (version 11 & above) remote support software in the system. We are not using any other remote support software other than TeamViewer.
3. The user needs to call the support desk at the appointed time to get the work done.
4. The number of FREE remote supports is limited to 3 times a year, after which it will be charged Rs200 per support.
5. Other than our software issues, we will not attend to any other configuration issues related to the system, such as service pack updates, file cleaning, antivirus enabling, and disabling, etc.
6. Users need to interact with our support engineers in a decent and cordial manner. Use of filthy, foul language, racial abuse, etc., will be considered a breach of user policy. In this situation, our management will discontinue all the services given to you with immediate effect, and no refund will be given.
7. All the support-related chats and calls will be recorded from our end to serve you better.
Minimum System requirements for Smart Finance software
2. To get the remote support, user ID reset, etc., the user needs to fix an appointment by sending an email to our support email ID and getting a confirmation for the same. The user needs to have the TeamViewer (version 11 & above) remote support software in the system. We are not using any other remote support software other than TeamViewer.
3. The user needs to call the support desk at the appointed time to get the work done.
4. The number of FREE remote supports is limited to 3 times a year, after which it will be charged Rs200 per support.
5. Other than our software issues, we will not attend to any other configuration issues related to the system, such as service pack updates, file cleaning, antivirus enabling, and disabling, etc.
6. Users need to interact with our support engineers in a decent and cordial manner. Use of filthy, foul language, racial abuse, etc., will be considered a breach of user policy. In this situation, our management will discontinue all the services given to you with immediate effect, and no refund will be given.
7. All the support-related chats and calls will be recorded from our end to serve you better.
A. Operating System: Windows based (Windows 8 and above).
B. Browser: Internet Explorer (Version 9 or above).
C. Framework: .Net framework 4.6 and Windows Installer 3.1.
D. Resolution: 1024X768(px) screen resolution. In mini netbooks, a part of the software operational windows will not be visible.
E. Android: Mobile supports Android (Version 5.0 and above). For Android tablets, our software won't support.
If your system is running on any third-party antivirus except Microsoft Windows Defender, our software won't work.
Installation process
B. Browser: Internet Explorer (Version 9 or above).
C. Framework: .Net framework 4.6 and Windows Installer 3.1.
D. Resolution: 1024X768(px) screen resolution. In mini netbooks, a part of the software operational windows will not be visible.
E. Android: Mobile supports Android (Version 5.0 and above). For Android tablets, our software won't support.
If your system is running on any third-party antivirus except Microsoft Windows Defender, our software won't work.
A. Save the email containing the software download link, user ID, and password provided initially at
your own risk; the same will not be issued again.
B. The software will be provided to the buyer through an FTP link to download. The buyer needs to double-click on the *.msi file to start the installation, and the installer will automatically verify the .net compatibility and guide you throughout the installation.
C. The user ID is unique for the buyer's computer, and it will not work on any other computer other than the system for which the installation was initiated. Refer to the password policy section to learn more about the activation code.
D. Post-installation, the buyer will be provided with a unique user ID and password to access the automatic data service.
Uninstallation process
B. The software will be provided to the buyer through an FTP link to download. The buyer needs to double-click on the *.msi file to start the installation, and the installer will automatically verify the .net compatibility and guide you throughout the installation.
C. The user ID is unique for the buyer's computer, and it will not work on any other computer other than the system for which the installation was initiated. Refer to the password policy section to learn more about the activation code.
D. Post-installation, the buyer will be provided with a unique user ID and password to access the automatic data service.
To uninstall the application completely from the system, go to Control Panel, under Add or Remove
Programs. You'll find our software with Smart Finance as publisher information. Select the applications
and click on Uninstall to remove the applications.
Fees and charges associated with support and maintenance
A. All data-automated software buyers will be charged Rs 3500 per year as annual maintenance cost.
This cost may change on a year-on-year basis.
B. Shifting the software from one computer to another computer will cost you Rs 500.
C. Yearly three TeamViewer remote supports will be given to the buyer to solve installation issues. After that, each additional remote support will be charged Rs 200.
Password and activation/Deactivation code policy for our software
B. Shifting the software from one computer to another computer will cost you Rs 500.
C. Yearly three TeamViewer remote supports will be given to the buyer to solve installation issues. After that, each additional remote support will be charged Rs 200.
1. For one product or package bought in the name of a single buyer, only one password will be issued,
and the password will work on one computer only.
2. Passwords once issued for one computer cannot be canceled, and the user needs to buy an additional license for a new system.
3. Passwords will be issued only through email by submitting the following information: A. machine ID generated by our software, B. date of purchase, C. buyer's name, D. software name, and E. payment transaction ID.
4. All buyers need to activate the software within one week of purchase. No password will be issued if the buyer asks for the same after one month of purchase.
5. Once the password is issued, it is at the user's risk to preserve the password for future use. The same will not be done by us.
6. If the buyer replaces any major hardware component of the computer, then it will be considered a new machine, for which the buyer needs to purchase a new license for the software.
7. Activation of the software requires a maximum time of 24 hours.
8. Any misbehavior, misconduct, or use of foul language through email or verbally on the telephone with our support executives will be considered an offense. In these situations, all our products and services will be deactivated for the concerned user.
Terms Of Service and EULA (End User Licence Agreement)
2. Passwords once issued for one computer cannot be canceled, and the user needs to buy an additional license for a new system.
3. Passwords will be issued only through email by submitting the following information: A. machine ID generated by our software, B. date of purchase, C. buyer's name, D. software name, and E. payment transaction ID.
4. All buyers need to activate the software within one week of purchase. No password will be issued if the buyer asks for the same after one month of purchase.
5. Once the password is issued, it is at the user's risk to preserve the password for future use. The same will not be done by us.
6. If the buyer replaces any major hardware component of the computer, then it will be considered a new machine, for which the buyer needs to purchase a new license for the software.
7. Activation of the software requires a maximum time of 24 hours.
8. Any misbehavior, misconduct, or use of foul language through email or verbally on the telephone with our support executives will be considered an offense. In these situations, all our products and services will be deactivated for the concerned user.
1. Download the complete end user license agreement (EUL) of the
software.
2. To get the user ID and password to access the software, you need to submit your name and contact number by email.
3. Your contact information will not be shared or sold to anyone for commercial use.
4. Applications will not change any computer settings.
5. Applications will display at the taskbar at run time.
6. Support will only be provided through emails.
7. Our application will not collect any personal information about the user during run time. Refer to our privacy policy from the following link.
2. To get the user ID and password to access the software, you need to submit your name and contact number by email.
3. Your contact information will not be shared or sold to anyone for commercial use.
4. Applications will not change any computer settings.
5. Applications will display at the taskbar at run time.
6. Support will only be provided through emails.
7. Our application will not collect any personal information about the user during run time. Refer to our privacy policy from the following link.